To return a Branded Merch Solutions product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell blank can be returned within 5 days of purchase. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted that have customization or decoration on them. If there is a mistake made in the order please contact us at firstname.lastname@example.org.
Returns for refund: must be made within 5 days of receipt of purchase.
Returns for exchange or store credit: must be made within 5 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact email@example.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
dba The Tee Spot - Returns
264 N Peters Road, Suite B
Knoxville, Tennessee 37923